Privacy Policy
1. About This Notice
1.1 Raise Your Game Ltd is committed to protecting the privacy and security of your personal information. This privacy notice describes how we collect and use personal information about you in accordance with data protection law. Please read it carefully.
1.2 Data protection law says that the personal information we hold about you must be:
- Used lawfully, fairly and in a transparent way.
- Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
- Relevant to the purposes we have told you about and limited only to those purposes.
- Accurate and kept up to date.
- Kept only as long as necessary for the purposes we have told you about.
- Kept securely.
1.3 If you have any questions about this notice or how we collect and use personal information about you, please contact us.
2. Information About Us
2.1 We are Raise Your Game Ltd. Our registered office is at Leasing.Com Stadium, London Road, Macclesfield, England, SK11 7SP. Our registered company number is 16023811 (referred to “we”, “us”, “our” throughout this privacy notice).
2.2 If you have any questions, contact us as follows:
- Post: Leasing.Com Stadium, London Road, Macclesfield, England, SK11 7SP
- Email and Phone: The contact details displayed on our website at Raise Your Game
3. Data We Collect About You
3.1 We will collect personal data about you.
3.2 Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed, which is anonymous data.
3.3 We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: Title, first name, maiden name, last name, username or similar identifier, date of birth, and gender.
- Contact Data: Billing address, delivery address, email address, and telephone numbers.
- Financial Data: Bank account and payment card details.
- Transaction Data: Details about transactions (completed or in process), payment amounts/dates to and from you, and other details of products and services you have purchased from us.
- Technical Data: IP address, login data, browser type/version, time zone setting/location, browser plug-in types/versions, operating system/platform, and other technology on the devices you use to access our website.
- Profile Data: Username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
- Usage Data: Information about how you use our website, services, and prize draws.
- Marketing and Communications Data: Preferences in receiving marketing from us and third parties and your communication preferences.
3.4 We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.
3.5 For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
3.6 We do not collect any Special Categories of Personal Data, including details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health, genetic, and biometric data. Nor do we collect any information about criminal convictions and offences.
4. How Is Your Personal Data Collected?
4.1 We use different methods to collect data from and about you, including through:
- Direct interactions: You may give us your Identity and Contact Data by making purchases on our website or by telephone or by corresponding with us by email, telephone, post, or otherwise. This includes personal data you provide when you:
- Purchase our products or services;
- Create an account on our website;
- Subscribe or request marketing to be sent to you;
- Complete a survey; or
- Give us feedback or contact us.
- Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies. Please see our Cookie Policy for further details.
- Third parties or publicly available sources: We may receive Technical Data from analytics providers (e.g., Google Analytics), advertising networks (e.g., Meta, Google, Pinterest), and search information providers (e.g., Google Adwords).
5. How We Use Your Personal Data
5.1 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Performance of a contract: Where we need to perform the contract we are about to enter into or have entered into with you.
- Legitimate Interest: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Legal Obligation: Where we need to comply with a legal obligation.
- Consent: Where we have obtained your active agreement to use your personal data for a specified purpose (e.g., you subscribe to marketing).
5.2 Generally, we do not rely on consent as a legal basis for processing your personal data, although we will get your consent before sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
6. Purposes for Which We Will Use Your Personal Data
6.1 Below is a description of the ways we plan to use your personal data, along with the legal bases we rely on to do so:
| Purpose/Activity | Type of Data | Lawful Basis for Processing |
|---|---|---|
| Register you as a new customer | (a) Identity (b) Contact |
Performance of a contract with you |
| Process and deliver your orders, including managing payments and recovering money owed to us | (a) Identity (b) Contact (c) Financial (d) Transaction |
Performance of a contract with you Necessary for our legitimate interests (to recover debts due to us) |
| Notify you of prize wins | (a) Identity (b) Contact (c) Transaction |
Performance of a contract with you Necessary for our legitimate interests |
| Manage our relationship with you, including notifying you about changes to our terms or privacy policy | (a) Identity (b) Contact (c) Profile |
Performance of a contract with you Necessary to comply with a legal obligation Necessary for our legitimate interests |
7. Marketing
7.1 We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional Offers from Us
7.2 We may use your Identity, Contact, Technical, Usage, and Profile Data to form a view on what we think you may want or need, or what may be of interest to you.
7.3 You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.
Third-Party Marketing
7.4 We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
Opting Out
7.5 You can ask us or third parties to stop sending you marketing messages at any time by:
- Following the opt-out links on any marketing message sent to you;
- Contacting us at any time via email; or
- Logging into the website and adjusting your marketing preferences.
8. Change of Purpose
8.1 We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
8.2 If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.
9. Disclosures of Your Personal Data
9.1 We may share your personal data with the following:
- Group companies for operational management purposes.
- External third parties, including service providers, professional advisers, regulators, and payment providers.
- Third parties to whom we may sell, transfer, or merge parts of our business or assets.
9.2 We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
10. Data Security
10.1 We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.
10.2 We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
11. Your Rights
11.1 Data protection law gives you several rights regarding your personal data. These include:
- The right to access, correct, or request erasure of your data.
- The right to object to processing or request a restriction of processing.
- The right to withdraw consent or request the transfer of your data.
11.2 To exercise your rights, please contact us. We aim to respond to all legitimate requests within one month.
12. Changes to This Privacy Policy
12.1 We keep our privacy policy under regular review. Please check back frequently for updates.